Terms & Conditions

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Leads Global Solution (“Company,” “we,” “us,” or “our”), governing your use of our website and all associated Internet and TV services.

These Terms apply to all visitors, customers, and anyone who accesses or uses our website or purchases services from us. Your continued use of our services following the posting of any changes to these Terms constitutes acceptance of those changes.

Leads Global Solution provides the following services to residential and commercial customers across the United States:

We act as an intermediary and service facilitator. While we work with leading Internet and TV providers, we are not the direct provider of network infrastructure. Final service delivery is subject to the terms and availability of the respective service providers.

To use our services, you must meet the following eligibility requirements:

• You must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater
• You must be a legal resident or entity located within the United States
• You must have the legal authority to enter into a binding agreement on behalf of yourself or the organisation you represent
• You must not have been previously suspended or removed from our services for a violation of these Terms
• You must provide accurate and truthful information when engaging with our services

By using our services, you represent and warrant that you meet all eligibility requirements listed above. We reserve the right to refuse service to anyone who does not meet these requirements.

When you contact us or submit information through our website, you agree to provide accurate, current, and complete information. You are responsible for maintaining the accuracy of the information you provide.

• You are responsible for all activities that occur under your account or service arrangement with us
• You must notify us immediately of any unauthorised use of your account or any security breach at info@leadsglobalsolution.com
• We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion
• You agree not to create accounts under false pretences or impersonate any person or entity

We will never ask for your passwords or sensitive financial details via unsolicited email or phone call. If you receive such requests, do not respond and contact us immediately.

You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of others. You agree not to:

• Use our services for any unlawful, fraudulent, or deceptive purpose
• Transmit or distribute any harmful, offensive, obscene, or defamatory content
• Attempt to gain unauthorised access to our systems, servers, or databases
• Interfere with or disrupt the integrity or performance of our website or services
• Use automated tools, bots, or scripts to scrape, crawl, or extract data from our website
• Impersonate Leads Global Solution or any of our employees or representatives
• Engage in any activity that could damage, disable, or overburden our infrastructure
• Violate any applicable local, state, national, or international laws or regulations

All fees and charges for our services are outlined at the time of purchase or service agreement. By engaging our services, you agree to pay all applicable fees in accordance with the payment terms provided.

• Service fees: Fees for our consulting and bill management services are agreed upon prior to service commencement and are due as specified in your service agreement
• Third-party provider fees: Any charges from Internet or TV service providers are governed by those providers’ own billing terms and are separate from our service fees
• Late payments: Overdue payments may result in suspension of our services. We reserve the right to charge reasonable late fees where permitted by law
• Disputes: If you believe a charge is incorrect, contact us within 30 days of the charge at info@leadsglobalsolution.com or call 1-888-506-0170
• Refunds: Refunds are considered on a case-by-case basis. Contact us to discuss your situation. We are committed to fair resolution for all billing concerns

We will always be transparent about any fees before they are charged. We do not add hidden fees or charges without your prior knowledge and consent.

Either party may terminate the service arrangement under the following conditions:

• Customer cancellation: You may cancel our services at any time by contacting us via phone or email. Cancellation terms specific to your service agreement will apply
• Termination by us: We reserve the right to suspend or terminate your access to our services immediately and without notice if you violate these Terms, engage in fraudulent activity, or if we are required to do so by law
• Effect of termination: Upon termination, your right to use our services will cease immediately. Any outstanding balances will remain due and payable
• Third-party services: Cancellation of our services does not automatically cancel any agreements you have with third-party Internet or TV providers. You must contact those providers separately

We will always endeavour to give you reasonable notice before terminating services, except in cases of serious breach of these Terms or illegal activity.

We do not warrant that:

• Our services will be uninterrupted, timely, secure, or error-free at all times
• The results obtained from the use of our services will be accurate or reliable
• Any specific Internet or TV service plan will be available in your area or at the price quoted by third-party providers
• Third-party service providers will fulfil their obligations in a satisfactory manner

We make reasonable efforts to ensure the accuracy of information on our website, but we do not guarantee that all information is current, complete, or error-free. We reserve the right to correct any errors at any time without prior notice.

To the fullest extent permitted by applicable law, Leads Global Solution and its officers, directors, employees, and agents shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or business opportunities
• Damages arising from your reliance on information provided on our website
• Damages resulting from the acts or omissions of third-party Internet or TV providers
• Service interruptions, outages, or failures caused by third-party providers or circumstances beyond our control

In no event shall our total cumulative liability to you exceed the amount you paid to us for services in the three (3) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such cases, our liability shall be limited to the maximum extent permitted by applicable law.

Our services involve working with third-party Internet and TV service providers. You acknowledge and agree that:

• Third-party providers operate under their own separate terms and conditions, which you may be required to agree to independently
• We are not responsible for the actions, omissions, policies, or service quality of any third-party provider
• Service availability, pricing, and terms offered by third-party providers are subject to change without notice from us
• Any disputes with third-party providers must be resolved directly with those providers, though we will assist where reasonably possible

Our website may also contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them.

All content on our website, including but not limited to text, graphics, logos, icons, images, and software, is the property of Leads Global Solution or its content suppliers and is protected by applicable intellectual property laws.

• You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content from our website without our prior written permission
• You may view and print pages from our website for your own personal, non-commercial use only
• Any trademarks, service marks, or logos displayed on our website are the property of their respective owners
• Unauthorised use of our intellectual property may result in legal action

If you believe any content on our website infringes your intellectual property rights, please contact us immediately at info@leadsglobalsolution.com.

You agree to indemnify, defend, and hold harmless Leads Global Solution and its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use or misuse of our website or services
• Your violation of these Terms & Conditions
• Your violation of any applicable law or regulation
• Your infringement of any third-party rights, including intellectual property rights
• Any content you submit, post, or transmit through our services

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defence of such claims.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or our services shall be resolved as follows:

• Informal resolution first: We encourage you to contact us first at info@leadsglobalsolution.com or 1-888-506-0170. We will make every reasonable effort to resolve your concern within 30 days
• Mediation: If informal resolution fails, disputes may be submitted to a mutually agreed mediator before proceeding to formal legal action
• Jurisdiction: Any legal proceedings shall be brought exclusively in the courts located in Seattle, Washington, and you consent to the personal jurisdiction of such courts

Nothing in this section prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction.

We reserve the right to modify these Terms & Conditions at any time. When we make changes, we will:

• Update the “Last Updated” date at the top of this page
• Post the updated Terms on our website
• For material changes, make reasonable efforts to notify existing customers via email or a prominent notice on our website

Your continued use of our services after any changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our services and notify us in writing.

We recommend that you review these Terms periodically to stay informed of any updates.

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us. We are available 24 hours a day, 7 days a week and will respond to all enquiries promptly.